Problems to log in/go online.

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Problems to log in/go online.

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When I log in I get the message: Your country does not match the one set in your profile. To continue use, update your profile... The country chosen in my profile is Sweden and I am in Sweden. It's the first time this message has appeared. It's the same from my windows-computer and when I try to log in from my mobile phone it says:You appear to be trying to log into Spotify from a different country. What do I do? 

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Re: Problems to log in/go online.

Community Legend
I'm not sure why, but lately there have been some reports of this. A suggested fix was to go to your online profile in a different browser, and press save even if the country is selected correctly and that fixed it for some users:
https://www.spotify.com/account/profile/

If you are still having issues, does your IP address show "SE" in the country box on this page?
http://www.maxmind.com/en/locate_my_ip

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Problems to log in/go online.

Community Legend

Hi @MaSe and welcome to the community!

 

Have you tried logging out of your account and clearing your cache? If you are using the desktop application, make sure to uninstall the app and reinstall it. This should clear everything out and help everything function.

 

Send a message back here if this doesn't work for you.



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Highlighted
Solution!

Re: Problems to log in/go online.

Community Legend
I'm not sure why, but lately there have been some reports of this. A suggested fix was to go to your online profile in a different browser, and press save even if the country is selected correctly and that fixed it for some users:
https://www.spotify.com/account/profile/

If you are still having issues, does your IP address show "SE" in the country box on this page?
http://www.maxmind.com/en/locate_my_ip

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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