Thank you for replying. I have already contacted Spotify customer online report and they're refusing to give me my money back. When I realised that £9.99 had been taken out of my account for Spotify premium, I naturally loaded up Spotify to see if it was true. Apparently because I signed in, I am not entitled to a refund. I've never been so angry.
@Macleane wrote: Thank you for replying. I have already contacted Spotify customer online report and they're refusing to give me my money back. When I realised that £9.99 had been taken out of my account for Spotify premium, I naturally loaded up Spotify to see if it was true. Apparently because I signed in, I am not entitled to a refund. I've never been so angry.
Unfortunately there is not much else community support can do here 😞
It is stated in the T&C's that you agree to when you subscribe, under section 12 that you are not eligable for a refund if you signed in and used the service, therefore I am guessing from a legal point of view Spotify are within their rights to do this.
"I got a message saying please try again later. This happened twice so I gave up."
The website wasn't working correctly and he didn't think it went through.
He knew it went through when he looked at his bill.
Yes, this is exactly what happend.
Update: I went into my bank to see if they could refund the charges but they couldn't as it is set up as a transaction payment and not as a direct debit. They forwarded me onto their fraud department (which also deals with non-fraud cases) and I explained to them the situation. The women could not seem to understand that it wasn't simply a case of 'I started a free trial and forgot to cancel it'. Which really wound me up - I tried to explain it to her several times but she kept saying "Well if you sign up to a free trial..." which my response became more and more heated: "I never signed up to a free trial! I only attempted to and it didn't work to the best of my knowledge!" But she just didn't seem to understand and fobbed me off to trading standards.
The guy at trading standards seemed to know exactly what I was talking about and has probably dealt with similiar cases before. He told me how to best deal with the matter but it is a long winded process that would still inevitably still bring me no joy.
So, I have had £20 taken from my account because Spotify's server was down but the process was still able to take my account details. I never used my spotify account (purely by chance) again until I signed in to see that it HAD indeed become a premium account. If I had used it by chance any earlier - then I could have cancelled it before I started getting charged for it.
I never recieved a confirmation email or any other sort of notification from Spotify other than generic messages like "One of your friends created a new play-list" etc etc
It is the whole principle that annoys me. The fact that they can take my money for a service I never knew I had and never even used and despite my best efforts there seems to be nothing I can do about it. Still furious!
I've sent this thread to Spotify staff. I'm hoping someone can help you out soon.
Thank you so much for your help. I have just received an email from Richard at Spotify - they will be refunding the charges and they appologised. If it wasn't for your help I might have never got this sorted.
Thank you to Richard and the Spotify staff also. They were always very pleasant and swift with their responces. No hard feelings!