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Spotify account showing up as just numbers on PC app.

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Spotify account showing up as just numbers on PC app.

Music Fan

whenever i log in to spotify via facebook account on the downloaded version of spotify, the account name shows up as number and the account picture is blank. this just suddenly happened for no reason. is there any way to fix this?

 

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5 Replies
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Re: Spotify account showing up as just numbers on PC app.

user-removed
Not applicable

I'm getting the same problem. Looks to be a problem on their end

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Re: Spotify account showing up as just numbers on PC app.

Community Legend

Hey there!

 

This is related to the bug that's currently in Spotify's servers. A staff member said they are working on fixing it, here.

 

The main thread relating to yesterday's/today's server issues affecting profile pictures, Facebook names activity feeds, profiles etc. is here.

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Re: Spotify account showing up as just numbers on PC app.

user-removed
Not applicable

Same here.

Logging from facebook shows a number as username and doesn't load my picture..

Link to my profile:

http://open.spotify.com/user/12151018981

 

Accessing from home, so fb is not blocked either.

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Re: Spotify account showing up as just numbers on PC app.

user-removed
Not applicable

Hey there, if u don't see a picture, then it's not in use.

 

To use picture, try to disconnect from Facebook service and connect back at preferences page. If that not help, just reinstall app and have a look again at your profile.

 

Hope this helps. Many thanks for your time.

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Re: Spotify account showing up as just numbers on PC app.

Community Legend

@user-removed - Sounds like your account has got disconnected from Facebook somehow. If you could get in touch with the customer services team directly using the online contact form they should be able to lend a hand to reset the link. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

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