Spotify not playing music

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Spotify not playing music

Casual Listener
So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!
5 Replies
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Re: Spotify not playing music

Rock Star 24
Rock Star 24

@ItzzLars

 

Have you tried uninstalling and reinstalling?

osorniosRock Star 24
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Re: Spotify not playing music

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@osornios

Yes, I have. Still doesn,t work.
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Re: Spotify not playing music

Rock Star 24
Rock Star 24

@ItzzLars

 

what happens when you press the play button? the app crashes? plays but no sound?

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify not playing music

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@osornios

Nothing happens.
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Re: Spotify not playing music

Rock Star 24
Rock Star 24

@ItzzLars

 

Looks like you need a clean install, which means deleting everything Spotify has created in your phone:

 

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

 

  • /emulated/0/Android/data/com.spotify.music
  • /ext_sd/Android/data/com.spotify.music
  • /sdcard1/Android/data/com.spotify.music
  • /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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