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Casual Listener

Hi, I started a 30-day free trial which ends on 09.03.2014 but my account has been charged 9.99euro, is this correct?

Cheers 

4 Replies

Re: Subscription

Community Legend

If you where on a free trial, you should not have been billed until that date, so it looks like you are on a normal subscription. 

 

If you could get in touch with the customer services team directly using the online contact form they will be able to check it out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Subscription

Casual Listener

Thanks a mil for the info..

Re: Subscription

Casual Listener

Slimmy companies don't notify before charging you. Thewy won't last long.

Re: Subscription

Community Legend
Free trials do work and you will be warned if you are not eligible - you should not be billed until the end of your trial (if you don't cancel).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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