I have Premium Family, but only one person can listen at a time. Why?






Each family member needs to log into their own Spotify account on their chosen device to listen. This means everyone gets their own playlists and saved music, and you don’t have to take turns or share login details.


If you can't listen at the same time, someone's logged into the wrong account. They need to log out, then back in using the email address they used to join the plan. 


If you're the plan's manager and your family members haven't joined your plan from their own Spotify account yet, you'll need to follow the steps below: 

  1. Go to the Family page.
  2. Click ADD TO FAMILY.
  3. This should redirect you to a page where you can see an invite link to share with your family members to join your plan. Share the link with each of your family members using your preferred method.family link.PNG


Each family member can then open the link and follow the steps to join by opening the link they received. 


accept family.PNG



Tip: If they're accepting the invite on the same device it was sent from, the plan's manager who sent the invite should make sure they've logged out of their account first.


If they didn't sign up for a Spotify account yet, they'll get prompted to make one when going through the steps once they click ACCEPT INVITE.


For more information regarding the Premium Family plan, check out this support article.



This Spotify Answer was submitted by @Noah.


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