Each family member needs to log into their own Spotify account on their chosen device to listen. This means everyone gets their own playlists and saved music, and you don’t have to take turns or share login details.
If you can't listen at the same time, someone's logged into the wrong account. They need tolog out, then back in using the email address they used to join the plan.
If you're the plan's manager and your family members haven't joined your plan from their own Spotify account yet, you'll need to follow the steps below: