Spotify® Support Community Guidelines


Effective as from 26 September 2019
Chat guidelines updated 27 January 2021



The integrity and safety of our Community and our users means a lot to us. In order to keep the Community as efficient and helpful as possible, we expect you to observe the Spotify Support Community Terms which includes the guidelines:


  1. Before searching for a thread related to your topic or posting a question regarding a problem, try reinstalling the Spotify application.
  2. Before posting or creating a new thread, make sure the issue you’re experiencing or the question you have is not already posted somewhere in the Community. Multiple threads on the same issue create clutter.
  3. Avoid double posting. Spotify will delete duplicate threads or posts on the same questions created by a user.
  4. Make sure that the thread you are posting on is relevant for your issue (for example, please do not post an iPhone related response on an Android related thread). Also, make sure that the thread is not outdated or relates to issues that have already been fixed or dealt with by Spotify.
  5. Please only post information relevant for the thread and avoid discussing personal matters or topics unrelated to Spotify services.
  6. Create a new thread or find another related thread if you have multiple queries. Do not add further queries to an existing thread.
  7. Be careful about the information that you post. Keep in mind that your posts will be available for all users of the Community.
  8. Always use an appropriate and respectful language when you post information in the Community. Avoid racist, sexist, abusive, harassing, defamatory, pornographic, threatening, obscene or otherwise offensive language that could be considered detrimental to other users, or Spotify employees or moderators.
  9. Do not post information or create threads for the promotion or advertisement of commercial products or services.
  10. Please do not post information such as name, address, personal identification number, social security number, email address, credit card information, or other personal information of you or other persons. Also make sure that you have all legal rights and/or consents to post any information or other material that you provide or link to through the Community.
  11. For obvious reasons, do not post links to malware, trojan viruses, or otherwise malicious content.
  12. Do not spam users via the blast of Private Messages tool in the Community. 
  13. Do not run your own contests in this Community.
  14. Spotify employees and moderators will identify themselves in the Community by using the Spotify logo as avatars. Do not use any Spotify logo or trade name as your avatar or user name, or otherwise pose as a Spotify employee or moderator when posting in the Community.
  15. Do not post links to older or unofficial versions of the Spotify app. All users should only download the app from our official website.


Chat is a place for fans of Spotify to come together and celebrate the music and podcasts they’re listening to and to share recommendations.


Please keep the following in mind when participating:

  1. We have two boards in Chat - Music Discussion and Audio Exchange. Make sure you read the guidelines for each of the boards before posting - you'll find the guidelines pinned to the top of each board. 
  2. Any questions concerning content on Spotify should be posted in Content Questions. All other related topics should be posted in Social.
  3. If you’re an artist or creator:
    1. You’re welcome to either start a new thread in the relevant board or to find an existing thread which you think is relevant to share your content.
    2. When doing so, make sure to tell us about yourself, the inspiration for your music, and what we can expect to hear. Don’t just share a link 🙂
    3. You can check out The Game Plan on the Spotify for Artists page to learn more about promoting your content on Spotify.
  4. Bearing in mind point 5 of the general guidelines above, make sure to keep your posts relevant to the topic of the thread, and to only post links to music or podcasts from channels other than Spotify if they are unavailable on Spotify.


Please always be respectful when using the Community, and do not post of any Content which, in the sole discretion of Spotify:

  1. is offensive, abusive, threatening, harassing, defamatory, pornographic, threatening, obscene;
  2. is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights;
  3. includes personal data of third parties or is intended to solicit such personal data;
  4. includes malicious content, such as malware, trojan horses or viruses;
  5. includes your or any other user’s password;
  6. involves the transmission of unsolicited mass mailing or "spamming", or junk mail, chain letters or similar;
  7. involves commercial or sales activities, such as advertising, contests, sweepstakes, or pyramid schemes;
  8. links or references to commercial products or services;
  9. interferes with or disrupts the Community; or
  10. otherwise conflicts with the Community Terms or these Guidelines.

Reporting inappropriate content

  • If you receive a Private Message you think is inappropriate you can click Report at the bottom to let us know about it.
  • If you see a community post you think is inappropriate you can click on the dots and then Report Inappropriate Content.


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