Let’s start with some basic troubleshooting, to try and help out here:
Check that you have an active internet connection.
Make sure you’re on the right login screen: - If you made your account with a username and password, enter those and tap LOG IN. - If you made your account with Facebook, tap LOG IN WITH FACEBOOK. - You can also log in through the username field by using the email address linked to your Spotify account, and your correct password.
If you’re a Free user, you can only use Spotify abroad for 14 days at a time. - Reconnect to Spotify from the country you signed up in, or change your country settings.
Enter the email address registered to your Facebook account.
Continue through the steps to create a password for the account.
You can now log in by entering your Facebook email address and the new password in the default log in fields.
It's also possible to reach out to our Customer Support teams to update the email address registered with your account for you or help you transfer your music collection to another account if you prefer to create a new one.