Announcements
We’re experiencing issues with Premium subscriptions and redeeming gift Cards. This is being actively investigated. Subscribe to this thread here for updates.
Subscription
Why has my Premium subscription changed to free?
How does the 1-Month Free Premium offer work?
What is Soundtrap?
How does Premium Family work?
What is Premium Duo and how does it work?
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Troubleshooting
Why am I having connection issues?
How do I stop Spotify from showing blank pages and error messages?
Why can't I play Local Files?
Can’t log in: an error message says firewall may be blocking Spotify, what can I do?
Your 2020 Wrapped FAQ
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Spotify Features
Why can't I play Local Files?
How can I recover my lost playlists?
Why can't I find the music I'm looking for?
How do I toggle Shuffle on or off?
Your 2020 Wrapped FAQ
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Other
Why are multiple versions of Spotify running?
How do I stop Spotify from opening automatically on my desktop device?
Why can't I find the music I'm looking for?
How do I find my friends on Spotify?
What is a Spotify Group Session?
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Community
What's the Spotify Rock Star Program?
How do I change my Community avatar/profile picture?
Idea Exchange: Why was my idea closed?
I'm having troubles posting in the Community, what to do?
Idea Exchange: How can I submit an idea?
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