Announcements

Help Wizard

Step 1

NEXT STEP

App disabled and email has not been shown

App disabled and email has not been shown

My application that uses the Spotify API has been "Disabled and Blocked." When I tried to investigate the cause, a message appeared stating "Spotify has disabled your app. You can contact us at this email address if you wish to appeal this decision". However, I could not confirm any email address in that message. What should I do to appeal?

Reply
3 Replies

I think they mean with "this email address" the email address the email is sent from, so you just have to hit reply.

XimzendSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I saw this message on my dashboard, so I think it must be odd that it doesn't show an email address to contact.

Hi @lapla - that sounds odd, thank you for reporting this. Would it be possible for you to post a screenshot of the portion of the developer dashboard where it says that 'You can contact us at this email address'? (Be sure to leave any sensitive information out of the screenshot that you post.) 

Suggested posts

Let's introduce ourselves!

Hey there you, Ā  Yeah, you!Ā 😁 Ā  Welcome - we're glad you joined the Spotify Community! Ā  While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random