Помощь

[N1ks9]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Latvija

Device

iPhone XR

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I paid for the subscription but it didn't appear (although the money was debited from the card)

[Vasil]

Hey @N1ks9,

Sorry to see this has happened!

Does the subscription appear on your account page?
In case it does I would log out of the app and then back in twice in a row. This triggers a manual sync of your settings and should fix the issue.
If it doesn't appear I would contact our support folks to doublecheck if the payment has actually gone through 🙂
You can reach out to them via this page. 

We're here for you should any additional questions come to mind in the meantime.
Hope this helps!