14 the February deal not given ?

[user-removed]

Hey I just got started my premium trial  on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premium membership till today so I thought I would have the 60 days. I am also from UK I'm not sure if that changes anything. Thanks.

[Tom]

Hey @user-removed!

Sorry to hear you are having issues with Premium!

When you signed up for Premium, I am guessing you used the 60 day trial? If. you could confirm that for me that would be great.

Also, are you able to provide me a screenshot of your account's page? I only need to subscription status, you can find it here.

I have attached an example screenshot of what I need!

-Tom

[user-removed]

Hi thanks for replying ! 

And yes I started my trial on the 14th of February. And im sure I used the 60 day deal.

[Tom]

Thanks @user-removed,

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

I hope they can get this solved for you!

-Tom