2 times they took my money but no premium

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2 times they took my money but no premium

murathan
Newbie
I paid 2 times from my credit card but no premium. Although I canceled the transaction, the money was not returned?
1 Reply

Re: 2 times they took my money but no premium

MattSuda
Community Legend

Hey @murathan

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

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