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3 Month Premium Offer DID NOT WORK

3 Month Premium Offer DID NOT WORK

I paid 9.99 for 1 month instead of the 0.99 offer for 3 months. I have never had premium before... how can this issue be resolved?? I live in Ontario.

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8 Replies

Hey @tj3j3,


What payment method have you used?

Let me know 🙂

MaximSpotify Star
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I used the card payment method..

Has the card been used for Spotify in the past?
MaximSpotify Star
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You cant pay for the offer with prepaid, only paypal....
If you do it you pay for the normal price (9,99 per month)

**bleep** I want my money back then? 

Never

The same happened to me today i dont know how to get my money back too

Hey there,

 

If you believe that you're eligible for a refund, please get in touch with Spotify via one of the channels below. Their support team will be able to take a look at your issue and you'll hear from them shortly.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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