3 months for 9.99, renews a month later?

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3 months for 9.99, renews a month later?

Nicholas_H
Music Fan

Hello,

 

I've gotten an e-mail that I could get 3 months of spotify premium for 9.99, which in it's own was a very good deal for me.

 

Now that I actually gotten the premium by clicking on the link it sais I will be charged next month too. Which wasn't stated in the e-mail.

 

I was wondering what went wrong here? As for me in the coming months paying €30 for spotify is just too much money..

 

Anyone has an idea how to resolve this?

 

Thank you :)

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Re: 3 months for 9.99, renews a month later?

Rock Star 24
Rock Star 24

You can always check out this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/.

MaximRock Star 24
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Note: I'm not a Spotify employee.
4 Replies

Re: 3 months for 9.99, renews a month later?

Rock Star 24
Rock Star 24

Hey @Nicholas_H,


Thanks for reaching out.


What kind of payment method did you use to claim this offer?

Let me know.

MaximRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: 3 months for 9.99, renews a month later?

Nicholas_H
Music Fan

I used Paypal linked to my Mastercard.

However I just noticed that in very small letters it sais "available until 31/12/2018" which I did not notice as I had this e-mail spammed in my mailbox about 10 times in a row.

 

Is there a way to get a refund? As of now, these prices I cannot afford at all.. the deal would've been interesting as I've been in the hospital for so long. But €30 is just too much...

 

Thanks in advance and for your quick reply!

Solution!

Re: 3 months for 9.99, renews a month later?

Rock Star 24
Rock Star 24

You can always check out this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: 3 months for 9.99, renews a month later?

Nicholas_H
Music Fan

I was able to resolve this with support, thank you for your close follow up, Maxim.

I wish you the best for 2019 :)

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