3 moths

[joaoneto14]

Plan

Premium

Country

Portugal

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,

I subscribed to the premium plan but did not receive the 3 month offer. How can I receive?

[Billy-J]

Hey @joaoneto14, thanks for reaching out to the Community!

I'll be happy to help.

Did you subscribe to Premium in the past, or use your payment method on Spotify services? 

Keep me updated.

[joaoneto14]

It's the first time.

I just activated the trial in 2014 and never subscribed to the premium

[Billy-J]

Hey @joaoneto14, 

You mentioned you used a Spotify Premium trial in 2014. If that's the case, then that may be the reason why you're not eligible for the 3-month trial.

The trial is only for new subscribers that haven't tried Premium in the past. There is some more info about Trials and offers here.

I hope this helps.