30-day premium package not offered to me

[diovino]

Hello all, I have an old account I no longer use, and have since started a new one and loaded it up with tons of music. This morning I signed up for the 30-day free trial on the wrong account. I cancelled it within one hour, and attempted to start the premium package, with the free 30 days on the correct account. When I did that, it said I couldn't get the 30 free days deal because I already used it. One, the accounts are registered with two totally different emails, and two, I used a different credit card. How can I sign up for the premium package, and get the 30 days free????

[Alejandro_C]

Hey there!

Free trials are offered only once per account, email address, and payment method. But not to worry! We can take care of this with our Accounts team. Get in touch with us via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.