30 day premium trial not working

[anstritt16]

I signed up and added my cc info for the 30 day premium trial but I'm still getting ads and not able to flip through music. What's up?

[MattSuda]

Hey @anstritt16

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

[anstritt16]

Hey brother. I already read that...I'm not paying for Premium just yet, so that doesn't apply. I'm just doing the 30 day trial. Eventually I will do Premium, just after my 30 days.

[MattSuda]

In this case,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.