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3mo offer advertised but monthly premium activated

3mo offer advertised but monthly premium activated

Why??

Plan

Premium

Country

Romania

Device

Irrelevant 

Operating System

Irrelevant

 

My Question or Issue

Why I arrived in such situation? See attachment for email promotion which actually fits my account (I guess)

image.png
Reply
2 Replies

Hey @8kzbz0q1i1ivmrr, thanks for reaching out to the Community!

 

Did you recently cancel your Premium subscription (before subscribing to the offer), perhaps after October 17, 2020? Also, did you select the button provided in the screenshot?

 

Keep me posted.

Billy-JSpotify Star
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it's cancelled on Sep 06, but not sure I have clicked the banner.

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