3months trial: got a receipt, bank account charged - still no premium

Reply

3months trial: got a receipt, bank account charged - still no premium

acmepfeife
Casual Listener

I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode.

What I did try:

- Log out, close browser, log in.

- Log in with User name given in the receipt.

No success yet... Help appreciated

4 Replies
Highlighted

Re: 3months trial: got a receipt, bank account charged - still no premium

Rock Star 22
Rock Star 22

Hey there @acmepfeife, I'm happy to help you!

This is currently an Ongoing Issue. I'd recommend checking out this page, click on +VOTE and provide additional details there. That page will also have status updates, and you will get an email whenever there is an update.

 

Thanks!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: 3months trial: got a receipt, bank account charged - still no premium

MuckE040
Newbie

Exactly the same problem here..

Re: 3months trial: got a receipt, bank account charged - still no premium

Rock Star 22
Rock Star 22

Hey @MuckE040,

 

Please follow the steps provided in my last reply :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: 3months trial: got a receipt, bank account charged - still no premium

acmepfeife
Casual Listener

Thanks for your help. I did as you recommended.

I hope they'll find out the reason soon :)

SUGGESTED POSTS