Help Wizard

Step 1


403 error trying to start family plan

403 error trying to start family plan






Samsung Galaxy 9

Operating System

Android Oreo


My Question or Issue

My account was previously set to a family plan and we decided to cancel. We are now trying to restart our subscription to the family plan but the website gives me the 403 forbidden error page.

1 Reply

Hey @MorningMarie, thanks for reaching out to the Community!

Can you try subscribing to Premium Family here using a different browser or private window? If that doesn't work, it's great to check if this happens with a different network connection.


If you're still having trouble, try subscribing on a different device and send me a screenshot of the error message you're seeing when you attempt to subscribe. 


Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts