6 month free trial not eligible? Xbox game pass

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Re: 6 month free trial not eligible? Xbox game pass

Moderator
Moderator

Hey there @itztsunami,

 

Thanks for posting about this here in the Community!

 

First, we'd recommend making sure that you are an eligible user in the US or UK and haven't had Premium (or a trial) in the past.

 

If you are and you're still having troubles, could you give the following a try on a different device (preferable desktop) and/or network connection:

  1. Open an incognito or private window in your browser
  2. Paste this link https://www.spotify.com/claim/xbox/?code=XXXXXXXXXX - make sure to replace the last part (XXXXXXXXXX) with the 10-digit code provided from Xbox.

If the issue persists, it'd be helpful if you could share a screenshot of the error message you see when trying to redeem it - just make sure that there's no private/sensitive info displayed.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day 🙂

KaterinaModerator
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Re: 6 month free trial not eligible? Xbox game pass

Visitor
When redeeming the code through Xbox there is a QR code that I can scan, but I don’t know where to scan the QR code. I am still having trouble getting the premium when I enter the link, through mobile and on Xbox’s Edge.
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