Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

60 day free trial didn't work

60 day free trial didn't work

Hi Spotify,

I just signed up to the 60 day free trial for the premium subscription and it has only given be 7 days.

The receipt states that it expires on the 21 March 2018 and I just signed up today (14 March 2018). It is meant to expire on the 13 May 2018.

 

Could anyone please help as soon as possible because I don't want to be ripped off.

Thanks you, Isabelle.

Reply
1 Reply

Hey there, @user-removed

 

Thanks for coming to the Spotify Community.

 

If you've signed up for the 60 day trial (and not the 7 day), we’d recommend having a quick scan of the email accounts you own for emails from an @spotify.com email. 

 

That way, you can double-check for the receipt, and determine which account info you used when subscribing.

If you find an account with the 60 day trial but you're seeing a 7 day trial on your account overview page too, it's possible you have two accounts (one on a free 7 day trial, and one on the 60). 

 

Let us know if you’re unable to track that recepit email down. If not, we'll see what else we can suggest.

 

Thanks!

/M

Suggested posts