60 day trial renege

[sscommy]

Plan

Free/Premium

Country

Device

(16)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 I was offered a 60 day free trial, I needed to log in to get it, didnt know my password so I had to reset it, once reset bam no 60 day trial it has disappeared and a 30 day trial is on offer now ????

[Billy-J]

Hey @sscommy, and welcome to the community!

I'll be happy to help 🙂 

Have you tried this offer yet? If you have you won't be able to use it again.

If you haven 't and are facing issues, please do these steps: 

• Try this using another browser or incoginto mode
• Send screenshot of the offer (and when it expires) as well as any error messages being shown

Let me know how this goes 🙂 

[sscommy]

I'm not sure if I did do a trial in the early days, if I did would it offer me another 30 day trial ?

[Billy-J]

@sscommy.

Thanks for the reply!

OK, were you able to follow the steps I mentioned in my last reply?

Let me know how this goes 🙂