Spotify Community

eslamali · ‎2017-11-05

Spotify sended me an email that a gift 60 days of premium, so I already enter my credit card information, but still my account free subscription, looked for subscription and still free, I tried to log out and reinstalling it but it shows the same problem, so could anybody help?

Luke · ‎2017-11-05

Ok please answer this survey to get in the right direction.

LukeSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

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Luke · ‎2017-11-05

Hey @eslamali?

you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LukeSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

eslamali · ‎2017-11-05

I checked my mail box and I found nothing, I don't know what is the problem

Luke · ‎2017-11-05

Ok please answer this survey to get in the right direction.

LukeSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

eslamali · ‎2017-11-05

Thanks so much that was helpful ❤️

Luke · ‎2017-11-05

No worries:)

LukeSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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60 days of Premium for free doesn't work

60 days of Premium for free doesn't work

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