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Are you using the mobile app or the desktop app?
From what I know, the 7 day free trial is only available when you download the mobile app for the first time.
From what I heard, you automatically get the free 7 day trial when you download the app for the first time.
Either that, or there should be a popup asking you if you want the trial.
Go into the app settings and see if there is a menu called "account".
It will tell you if you are currently on the premium trial, or the free plan.
Hmmmm... let me tag @Daniel to see if he can help.
He knows more about the Android app than I do.
Hi there, This normally happens if you've already had a premium trial on the registered account. Do you know if you've previously had a trial?
If not, then you can contact support who will be able to check if it's an error and will be able to apply it for you. You can contact Spotify Support using the form here.
You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.
@Eriktelles89 wrote:
Ok thank you
Hello!
I've taken a look at your account and you haven't had a trial before.
If you head to https://www.spotify.com/premium/, are you able to get the free 30 day trial?
This only works on specific hardware if u want a free 30 day trail www.spotify.com/premium
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