I have been a Spotify premium customer for 8 years! And it has been great, for the most part, from the very start - I feel like recently I am running in to problems with both the Windows and the Android app and mostly this is because Spotify keep removing features from the applications... Spotify also do not appear to give a **bleep**. Additionally there are so many high bitrate and lossless options springing up from other companies and nothing from Spotify.
Spotify, your GUI has become clunky to use, you keep removing features like unlinking local files (this is a major annoyance to me) and there are better quality offerings springing up all over the place - why am I still paying you each month?
Long-term (Disgruntled) Customer