9,99 € paid although Student Disount activated

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9,99 € paid although Student Disount activated

ReyMal
Newbie

Hello,

so I did the three-month-Premium-trial for 0,99 € from december to march and kept Premium. Last month I registered for Unidays and the Student Discount. However, although in my account it says I'm using the Student Discount, I still pay 9,99 € instead of 4,99 € monthly. Should I cancel Premium first and reregister directly for the Student Discount?

Thanks in advance for your advice.

 

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Re: 9,99 € paid although Student Disount activated

MattSuda
Community Legend

Hey @ReyMal

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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