9,99 € paid although Student Disount activated

[ReyMal]

Hello,

so I did the three-month-Premium-trial for 0,99 € from december to march and kept Premium. Last month I registered for Unidays and the Student Discount. However, although in my account it says I'm using the Student Discount, I still pay 9,99 € instead of 4,99 € monthly. Should I cancel Premium first and reregister directly for the Student Discount?

Thanks in advance for your advice.

[MattSuda]

Hey @ReyMal

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.