A Payment Failed message keeps appearing on my Spotify and I'm getting ads.

[Kyoumei]

I keep getting a message on Spotify that my payment failed. It didn't. I can see where the money for my subscription was taking out of my bank account and also have a receipt for the payment on my Spotify account. Now, I'm getting ads even though I should have Premium.

[Yordan]

Hi @Kyoumei!

Could you confirm that you're logged in to the right account? It's worth checking your current subscription status on your account page to see if everything looks good there. If it does, and a payment has gone through successfully, it's recommended you log out from the app and sign back in to ensure you're logged in to the correct account.

If a monthly payment fails, you won't immediately lose your Premium - we’ll just try to take the payment again over the next few days, so no worries!

Let us know if everything looks good on your end now.