There are a couple things that could have happened, we’ll help you get to the bottom of it.
Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.
Keep in mind that a payment through Boleto Bancario may take up to five business days to process.
Let us know how it goes.
Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart
Goodmorning, I've just enter in Spotify with my Facebook account but I don't understand how can I know if my account is permanently free or not. Will you help me, please?
