Abbonamento

[Tommaso09]

Mi è arrivata la conferma di pagamento ma ancora non si è attivata la modalità premium. Come devo fare ?

[Maria_B]

Hey @Tommaso09!

Welcome to the Spotify Community.

There are a couple things that could have happened, we’ll help you get to the bottom of it.

• Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
• If a  log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
• If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.
  
• Keep in mind that a payment through Boleto Bancario may take up to five business days to process.

Let us know how it goes.

[Marcravins]

Goodmorning,
I've just enter in Spotify with my Facebook account but I don't understand how can I know if my account is permanently free or not. Will you help me, please?