Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


About the family plan

About the family plan

I was kicked out from the family plan, so I dont understand why this situation happened to me. That is, we are using a same adrees.his is the second time. Could you tell me how to fix it? IF I CANT FIX IT, I WILL CANCEL.

2 Replies

Hi @Annnnna26, welcome to the Spotify Community!


Remember that all members of a Premium for Family plan must reside at the same physical address. If that's the case, we recommend you clear the cache/cookies from your browser and try to accept the invite again.


Let us know how it goes.

Actually I’m sharing the family plan with 5 friends of mine, we live in a together. Then when we registered to the plan we used just one address.
However all of us got an e-mail saying Spotify can’t verify our account and they changed our account to free one despite we’ve already paid. It was our second time.
I don’t know why this situation happened to us twice. I need some help.

Suggested posts