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Accepted offer of three free Premium months - then you charged me £9.99

Accepted offer of three free Premium months - then you charged me £9.99

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey there @gretaj

 

Thanks for reaching out here in the Community, and welcome 🙂 

 

We're sorry to hear that this has happened. There's a possibility that you signed up for a different trial, as we also have an option to get 3 months of Premium for the price of one. 

 

If you'd like to confirm this, you can reach out directly to our Support team here. They'll be able to check your account and give you more accurate details about your payment.

 

Hope this helps. If anything else comes up, the Community will be here.

 

Cheers!

NovyModerator
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