Announcements

Help Wizard

Step 1

NEXT STEP

Accessing premium (0.99 Boxing Day promotion package)

Accessing premium (0.99 Boxing Day promotion package)

I have been charged for the premium version but unable to access its features and my account still says “free”. I’ve attempted all the basic troubleshooting, but still no updates. What’s the deal?

 

 

Reply
1 Reply

Hey @Esthercaputo, and welcome to the community. 

Hope you’re doing great! 

 

Thanks for trying all troubleshooting. Can you let me know what kinds of troubleshooting you’ve done, so I don’t repeat anything you did?

 

In the meantime, please also check your email that says ‘Welcome to Premium’, etc. 

 

Let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts