Accidentally changed Plan to Family, can't change back

[shiromaru2d]

Plan

Premium/Family

Country

Poland

My Question or Issue

I accidentally changed my plan to Family, which I don't need and tried to change back to PRemium Individual. Instead I get the following message on a top red bar: The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

I know everything is fine with the card, so I don't understand what the problem is. I just want to change back.

[Jose_M]

Hello @shiromaru2d!

Thanks for reaching out. First, I'd recommend you try to cancel your Premium for Family subscription following these steps. You should then be able to purchase Premium Individual here.

Let me know how this goes 🙂