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Accindently change from premium to family premium.

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Accindently change from premium to family premium.

Plan

Premium

Country

Indonesia

Device

Oppo F7

Operating System

Android

 

My Question or Issue

 Hi, I'm confused in my subcription. I was extending my premium subscription 5 days ago then today I accidently change into premium for family. How to get back to my premium account without charging the family premium subscription?

Thanks and regards.

Reply

Accepted Solutions
Marked as solution

@Intan,

 

You shouldnโ€™t be chaged twice if you are switching to the Family Premium. Please do keep in mind that when you switch, youโ€™ll usually be charged on a certain date. 

 

You can sign up for Premium for Family here.

 

You can also learn more on how Premium for Family works here

 

Happy listening ๐Ÿ™‚

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

View solution in original post

9 Replies

Hey @Intan, welcome to the community ๐Ÿ™‚

 

No worries, helpโ€™s here. 

 

Just to confirm, did you switch before your subscription end date or when it was time to renew?

 

Let me know ๐Ÿ™‚

Billy-JSpotify Star
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Hi @Billy-J,

 

I switch before my subscription end. And the end of premium family is 9/9/18.

It wasn't my renew date for premium neither premium family.

I'm confused. Please help.

 

Thanks.

@Intan,

 

Thanks for clarifying. In this case, I would cancel your subscription, then wait until your account reverts to free. 

 

After that happens, you can resubcribe to Premium following these steps: 

  1. Log in to your account page.
  2. Click Subscription in the menu on the left.
  3. Click GET PREMIUM.
  4. Enter your payment details and click START MY SPOTIFY PREMIUM.

That way, youโ€™ll be able to subscribe to Regular Premium. 

 

Note: Youโ€™ll still have access to your Premium content until 9/9/18. 

 

Happy listening ๐Ÿ™‚

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

@Billy-J,

 

Can't I change my subcription immediatly to premium family?

 

Regards.

@Intan,

 

Thanks for the reply. 

 

Just to confirm, youโ€™d like to switch to the Regular Premium immediately or switch to the Premium for Family immediately?

 

Let me know ๐Ÿ™‚

 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for the quick reply.

I change my mind. I would like to switch to family premium, without being charged twice. Is it possible?

 

Regards.

Marked as solution

@Intan,

 

You shouldnโ€™t be chaged twice if you are switching to the Family Premium. Please do keep in mind that when you switch, youโ€™ll usually be charged on a certain date. 

 

You can sign up for Premium for Family here.

 

You can also learn more on how Premium for Family works here

 

Happy listening ๐Ÿ™‚

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for your help.

Regards

@Intan,

 

Youโ€™re welcome ๐Ÿ™‚ 

 

Let me know if you have anymore questions ๐Ÿ˜Š

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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