Account disappeared - Card still charged.

[zazafmz]

Hi,

I’ve been on Spotify family for a few months but just recently tried to add my husband. I tried to login but apparently my username/email address is “not associated with any active Spotify account.” (I’m very sure it’s the right email/username.) I initially used Facebook to register but had no problem before this, just recently (have never deactivated my Facebook acc).

I don’t mind creating a new account but my card has been charged constantly for Premium Family. (?!!!) How do I cancel my “non-existent” account to make sure I’m not charged in the future before creating a new one? 

Thanks. 

[MonicaM_Bogota]

Hi, @zazafmz!

Welcome to the Spotify Community.

In this case, could you try following the steps here to find your Premium account? They should help you with this.

Let us know how it goes.