Account hacked? Other playlists being added to account

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Account hacked? Other playlists being added to account

totalwpsupport
Newbie

On the premium plan.

 

All devices affected, its a plan issue.

 

About three months ago, one of the accounts in my family premium account started having a tonne of songs and playlists added to it that are not hers. We changed her password and removed it all, and now its back again. 

 

Either someone is hacking our account or there is an error in the accounts and thigns are getting mixed up with a bug or something.

 

HOw do we fix?

1 Reply

OneByBoo
Community Legend

Hey there @totalwpsupport,

 

Sorry to hear you're having an issue.

Please contact support through this page and have them take a closer look at your account and give you the right guidence on how to solve it once and for all.

Note: If you get a automated mail, please DO respond to it.

 

Let me know if you have any further questions 😃

OneByBooRock Star 19
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