Account is free but I'm paying a family subcriptions

[user-removed]

Hi everyone,

I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently free. But I checked and I'm paying 14.99€ a month ( last one was 3rd septembre ) for a family subcription. The 5 others people's accounts are alright.
I've been looking for help for an hour. Even call a number that costed me 2.99€ to hear that Spotify don't take any call and I have to check on the website. 
So my last solution is this forum that is not even in my own languages. 

[Jose_M]

Hello

Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂