Help Wizard

Step 1


Account not being accepted by hulu

Account not being accepted by hulu


Student Premium



Macbook Pro


Operating System

iOS 10


My Question or Issue

I had a student subscription and just renewed it today. I had to change email addresses because i transfered colleges. When I went to activate hulu, it said accounts for both my old email address and new email address existed but when i went to enter my password, it rejected me. I called the hulu support team and they said my account had been cancelled and to contact spotify. I looked at my plan on spotify and it says i am being charged $4.99 a month and that I am a student so renewing it worked. When I first signed up i could log into hulu instantly. I do not know why it is not working or how I can fix it. 


1 Reply

Hey, @0jlplfoji8vu5cj 
Welcome to Spotify Community and thanks for reaching out here!

In this case, the best is to contact the Spotify Customer Support team to get information about how to proceed now...


If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,

LuanSpotify Star
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