Account suddenly doesnt exist

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Account suddenly doesnt exist

user-removed
Not applicable

Plan

Premium

Country

UK

Device

Samsung Galaxy S6

 

Operating System

Not sure, most recent one

 

My Question or Issue

 My Spotify stopped working last night suddenly. I reinstalled and it refused to recognise the username or any email addresses. I am paying for Premium so I have bank statement details to show I have an account. I tried checking the cache on my phone to double check username but as I reinstalled it it has cleared it. There are no available options left. Advice please.

 

1 Reply

Re: Account suddenly doesnt exist

Rock Star 17
Rock Star 17

Hey @user-removed,
You should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!


Have a great day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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