Account switched from premium to free on own?

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Account switched from premium to free on own?

Casual Listener

This morning when I went to listen my account had been logged out. Upon logging in I noticed all the playlists I had made were gone, artists and podcasts I followed were unfollowed and my premium account had been switched to free? Ive never switched to free(I hate ads) and have never had an issue with payment. My payment isnt even due yet this month. Any clue as to why this happened? Where my playlists went? Tried emailing support which didnt help a bit.

3 Replies

Re: Account switched from premium to free on own?

Rock Star 10
Rock Star 10

Hey @Aasheppard18,

 

Thanks for reaching out.

 

It sounds like you may have a second account, please can you log in with the same credentials you are using this morning to: https://www.spotify.com/account/

 

Does it say that your account is 'Free' there?

 

Thanks,

Tom

TomRock Star 10
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Re: Account switched from premium to free on own?

Casual Listener

It does say that it is free. Ive only ever had the one account which ive been using and paying for premium for years now.

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Re: Account switched from premium to free on own?

Rock Star 10
Rock Star 10

Thaks for getting back to me.

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

 

I hope you can get this solved - keep me updated!

Tom

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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