Help Wizard

Step 1


Addebiti continui senza abbonamento premium .

Addebiti continui senza abbonamento premium .






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


2 Replies

Hi there @Gianluca1990,

thanks for reaching out to the community !


If you're a Free user who gets charged for Premium, i recommend you visit your account overview page, check your current subscription status and go through your receipts tab (left menu) to view any payment made.


In addition, you can use this help page to locate all active accounts listed with your details to eliminate the option of having a second upgraded account by mistake.


Then, if you've discovered any issues, you can cancel any unwanted subscription using the steps here at any time.


Hope this helps.

Let me know if you have any further questions 🙂

Hey @Gianluca1990,


Thanks for reaching out about this here in the Community.


Together with what @OneByBoo suggested, it'd be good for you to take a look at this support site article and follow the steps under Didn't sign up to Premium? If you've been charged despite never subscribing.


Hope you'll find this info useful. Let us know if there's anything else we can help with.


Have a nice (and a safe) day!

Mario Moderator
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