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After changing my payment method, the temporary payment was not refunded

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After changing my payment method, the temporary payment was not refunded

Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was successfully changed, but I didn't get the refund to the temporary.

 

What should I do?

 

Thanks in advance,

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Hey @gustavokatel

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

Hope it helps. 🙂

osorniosSpotify Star
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@gustavokatel

 

Without a receipt is highly unlikely the charge will stay, unless you paid a different account. In any case, you should contact customer support through this contact form. They'll help you sort things out. They take, at the most, 24 hrs to get back to you. Don't forget to check your spam folder for responses as they may end up there. 🙂

osorniosSpotify Star
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Note: I'm not a Spotify employee.

View solution in original post

5 Replies
Marked as solution

Hey @gustavokatel

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

Hope it helps. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi @

 

 

 

 

Is this a bug? Should I wait more? What do you suggest?

Marked as solution

@gustavokatel

 

Without a receipt is highly unlikely the charge will stay, unless you paid a different account. In any case, you should contact customer support through this contact form. They'll help you sort things out. They take, at the most, 24 hrs to get back to you. Don't forget to check your spam folder for responses as they may end up there. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi @osornios

Just got the refund.

Thanks a lot.

Nice. Good to know it's fine now. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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