Help Wizard

Step 1


Already paid but still receiving payment failure message

Already paid but still receiving payment failure message

  • Capture+_2020-09-14-12-36-59.png
  • As you can see above (screen shot from my credit card summary)  i already paid premium for this month but still counts as unpaid. How can i solve this problem. Thanks






  1. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey there @Paramaniac78!


Thanks for reaching out and welcome to the Community. sorry for the delayed reply here.


Can you start by taking a look at your Receipts page? If you don't see the payment there, it means that it hasn't gone through successfully on our end yet.


With some payments it might take a couple of days until the charge is processed, so we'd recommend that you wait 48 hours to see if the payment shows up on your Receipts page and you get your Premium features. If it doesn't, you should soon receive your funds back automatically. 


You can take a look at this page to learn more about pending charges.


Keep us posted on how it goes. Give us a shout if you have any other questions.

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