Already paid for premium plan (via provider and payment succeed) but my premium plan not extended

[UtariA]

Plan

Premium

Country

Indonesia

Device

(iPhone Xs, Samsung A5 2016)

Operating System

(iOS 13, Android 7)

My Question or Issue

My provider is telkomsel and my data plan (pulsa) has reduced to pay the premium plan, but today my premium plan has stopped

[Emilia_8]

Hi @UtariA, 

If you pay for Premium but can't use your Premium features, try the following:

• Log out and back into your account
  Occasionally this is necessary to force a sync of info between your device and our account system
• Check the status of your subscription
  Go to your account page and scroll to Your plan. 
• Check that your Premium subscription isn’t on another account
  You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription plans. 
  Check to see if you have any other accounts. 

Your Premium plan is associated with another company, so if it still doesn't work, check with them to make sure your subscription is still active.