Amount deducted from my bank but it is still showing as a free plan.

[31pcf6koekuxisw5b4nq]

I recently purchased a 3 months subscription of Spotify and the amount has also been deducted from my bank but in Spotify it is still showing as a Free plan and I am unable to access premium features.
I have tried to logout and login again into my Spotify account but the issue still persist, What am I suppose to do now? Can anyone help?

<Moderator snip>

[Billy-J]

Hey @31pcf6koekuxisw5b4nq, thanks for reaching out to the Community!

I’m sorry to hear this. Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[Skpra]

Im  also facing this problem currently how to solve it 😭 

[Billy-J]

Hey @Skpra,

Were you able to follow the steps that I provided in my first reply? Let me know the outcome of each step and if you’re still having issues I will see what else to suggest. 

Keep me posted.