Amount deducted on an unsuccessful payment

[HarshvinderSaini2523]

Plan

3 month individual plan for Rupees 119

Free/Premium

Premium

Country

India

Device

Realme X3

Operating System

Android 12

I used my RuPay card to pay for the 1 month premium individual plan currently offering a 3 month subscription for the same amount, the payment for subscription was unsuccessful, however the amount got deducted from my bank account and I did't got the plan.

Will I get the refund?

Please help me.

[Lyubka · Accepted solution]

Hey @HarshvinderSaini2523,

Thank you for reaching out here in the Community!

Please note that when a payment fails it could sometimes show up as pending first, which means that the sum has not been processed yet, but marked for temporary authorization. If that was the case for you, the payment will eventually be returned to you. Sometimes it requires a bit of time to refresh.  With that being said, we'd suggest to check the status of this payment with your bank and if you still have trouble we'd be happy to help further.
 

You can find out more info on the different payment methods that you can use in this article.

Hope this clear things up! If you have any questions or need anything else, the Community is here for you.

[HarshvinderSaini2523]

Quick update:-

The payment got refunded. Thankyou for your assistance.