Annual Subscription no longer available?

[Aiddy81]

Plan

Premium

Country

Australia

Device

My Question or Issue

I originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears that its been changed to bill me monthly now.

I tried to change the plan back to Annual but can't find the annual option anywhere, do you no longer offer the annual subscription?

[Loxer]

Hey @Aiddy81, welcome to the Community.

Hope you're doing great!

Could you check if you can subscribe to an annual plan from here?

Keep me posted 🙂

[Aiddy81]

Hi @Loxer

Thanks for the welcome and for replying and helping 😄, it’s much appreciated.

I clicked the link you shared but there’s no annual option showing there either, only the monthly, student and family.

[Loxer · Accepted solution]

Hey @Aiddy81,

Could you check again here?

Let me know if it works 🙂

[Aiddy81]

Hey Loxer,

Excellent that did the trick :), thanks again for your help. One last question, it appears that I was charged the monthly renewal also today which I didn't realise until after I used the link for annual.

Do you know if the $11.99 be refunded as I'm now subscribed as annual?

Thanks again 🙂

[Loxer]

Hey @Aiddy81,

I'm glad that worked!

Since you got charged for that your annual plan will be starting next month, after this Premium month ends.

You can learn more about the Refund Policy here.

Thanks 🙂

[Aiddy81]

Hey @Loxer.

Excellent thanks again for all your help with this, it's very much appreciated 🙂